Contents
1 Introduction
2 About Cooper Stott Solicitors
3 Hours of business
4 Management of your matter
5 Your responsibilities
6 Our responsibilities and service standards
7 Excluded advice
8 Alternative methods of funding
9 Legal aid
10 Charges and expenses
11 Timescales and costs estimates
12 Payment arrangements
13 Contested matters: other parties’ costs
14 Client accounts, interest and surplus funds
15 Storage of papers and electronic media
16 Financial services and insurance contracts
17 Acting for your lender
18 Stamp Duty Land Tax (SDLT)
19 Termination of instructions
20 Data Protection/GDPR
21 Equality and diversity
22 Communications
23 Identity, disclosure and confidentiality
24 Joint instructions
25 Limits on liability
26 Client satisfaction
27 Cybercrime
28 Referrals to third parties
29 Referrals from third parties
30 Applicable law
31 Rights of third parties

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1 Introduction
These Terms and Conditions of Business and the accompanying engagement letter(s) set out our service standards and the terms of business on which we agree to act for you. If you have any questions about any of the information contained herein, please contact the person dealing with your case. If there is any conflict between these terms and the engagement letter, the contents of the engagement letter will apply. We have a duty to work for you with reasonable care and skill. Our advice and services are for your benefit only and may
not be used or relied on by anyone else. By continuing to instruct this firm we shall be entitled to assume you have agreed to the terms and conditions
set out here. For the purpose of these terms, “we” “our”
“us” or “the firm” refers to Cooper Stott Solicitors Ltd.
These terms of business cannot be varied without the
written agreement of a Director.
Your contract is with Cooper Stott Solicitors Ltd. There
is no contract between you and any Director, employee
or consultant of the firm. Any advice given to you (or
other work done for you) by a Director, employee or
consultant of the firm is given (or done) by that person
on behalf of the firm and not in his or her individual

INTRODUCTION
This document contains the standard terms of business and should be read in conjunction with the associated engagement letter(s) which will contain information about who will be working for you, the scope of work to be carried out and the basis of your fees. If there is any conflict between these terms and the engagement letter, the contents of the engagement letter will apply.

These terms of business cannot be varied without the written agreement of a Director.
 

Any reference in these terms to the "firm"", “we”, "us" or “our” means Cooper Stott Solicitors Ltd and not to any individual Director or employee. The instructions you have given us create a contract for the provision of services to you.  We have
a duty to work for you with reasonable care and skill.  Our advice and services are for your benefit only and may not be
used or relied on by anyone else.
 

ABOUT OUR FIRM
Cooper Stott Solicitors is a trading name of Cooper Stott Solicitors Ltd, which is a private company limited by shares registration number 08939300. We are authorised and regulated by The Solicitors Regulation Authority (SRA) reference number 615314. A list of our Directors, all of whom are solicitors, is available for inspection at our registered office at;

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Aykley Vale Chambers, Durham Road, Aykley Heads, Durham DH1 5NE

• DX 60223 DURHAM

• Tel: 0191 384 7210

• Fax (general): 0191 384 4882

• Fax (Conveyancing): 0191 384 2362

• Website: www.cooperstott.co.uk

• Email: law@cooperstott.co.uk

• VAT registration number: 459 7235 11

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We are subject to professional rules of conduct. The Rules can be viewed at www.sra.org.uk or by writing to: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN. You can also contact them by calling the Solicitors Regulation Authority contact centre on: 0370 606 2555, from 09.00 to 17.00, Monday to Friday.
 

MANAGEMENT OF YOUR CASE
Our engagement letter will inform you of the fee earner dealing with your matter, together with the name of the Director who has ultimate responsibility for the conduct of your case. If for any reason you are unable to contact the fee earner please feel free to speak with a member of our support staff who shall be pleased to take a message for you.

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Your Responsibilities
In order that we are able to provide the level of service we strive to achieve, you must agree to the following:

• You will provide full and accurate instructions or  complete.will rely on the information being true, correct and information necessary for dealing with your case and we

• the case.requested in a timely manner throughout the conduct of  You will provide all documentation or information when

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  your circumstances. You will keep us informed about any significant changes in

•  You will make all payments to us, when requested, for money on account in respect of our invoices, including disbursements, VAT or other relevant payment.